Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you.

Cancellation Policy:

Our cancellation/rescheduling policy is designed to ensure fairness for all of our clients and to minimize disruptions to our schedule. Please note that when you book an appointment with us, we reserve time in our schedule exclusively for you. We understand that sometimes situations arise that may require you to cancel or reschedule your appointment, and we have established the following policy to handle these situations.

Appointment deposits: A deposit is required at the time of booking. This deposit is non-refundable, but it will be applied to the cost of your service and is used to secure your appointment time.
Cancellations within 24 hours: If you need to cancel or reschedule your appointment within 24 hours of your scheduled appointment time, the deposit will be forfeited and you will be required to make a new deposit in order to secure your new appointment time. This is because last-minute cancellations make it difficult for us to fill the open slot and it is unfair to other clients who may have been interested in that time slot.
Rescheduling with more than 24 hours notice: If you need to cancel or reschedule your appointment with more than 24 hours notice, we will be happy to reschedule your appointment for a different time, subject to availability. Your deposit will be applied to your new appointment. Up to 2 rescheduling opportunities allowed before automatic cancellation.
Refunds: If the appointment is cancelled with at least 24 hours notice, and do not wish to reschedule, the customer can request a deposit refund. We will process the refund, but a transaction fee may be deducted from deposit.

We appreciate your understanding and cooperation with our cancellation/rescheduling policy.

We understand that unexpected events can occur, and we will do our best to accommodate your schedule and preferences. We appreciate your understanding of these guidelines and look forward to providing you with the highest quality service.

Is the deposit an extra fee?

No, the deposit will go towards your total price for services rendered. It is NOT an additional fee. For instance, if the total price is $400, and your deposit was $50, then at time of checkout, you’ll only pay $350 (don’t worry, we’ll keep track of it all).

Why do I have to place a deposit for my appointment?

We’ve seen an increase in no-shows and last minute cancellation/reschedules. This brings a lot of problems for a small business like ours. With a deposit, it lets us know you’re serious about working with us (and we appreciate that!).

Service Agreements:

One-Time appointments:

All prices are subject to the condition of the vehicle. Excessive dirt, stains, pet hair, pet mess, vomit, etc. may apply additional fees.
The time selected is a time window and that the team member may arrive 1 hour before or after the scheduled time.

Recurring/Membership appointments:

If membership service is cancelled before completing 3 services, it is required to pay the difference between the first month’s membership cost and the price of an Essentials Interior Detail (price may vary depending on vehicle size)